Warranty

At Fire & Flavor, we are committed to making products that are simple and durable. But, sometimes the unexpected happens. If you have an issue with your HERO Grill, we provide the below warranty. 

HERO GRILL WARRANTY

5-Year Warranty on Metal Parts
Fire & Flavor warrants that all metal parts used in the HERO Grill are free of defects in material and workmanship for a period of five (5) years.

1-Year Warranty on Thermometer and Gaskets
Fire & Flavor warrants that the thermometer, silicone, and gaskets used in the HERO Grill are free of defects in material and workmanship for a period of one (1) year.

When Does the Warranty Coverage Begin?
Warranty coverage commences on the original date of purchase and covers only the original purchaser. For the warranty to apply, you must register your grill. If a defect in material or workmanship is discovered during the applicable warranty period under normal use and maintenance, Fire & Flavor will, at our sole option, replace or repair the defective components at no cost to you for the component itself. This warranty does not apply to labor, or any other cost associated with the service, repair or operation of the grill. Fire & Flavor will pay all shipping charges on warranty parts.

What is Not Covered?
This warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed, damage caused by lack of proper use, assembly, maintenance or installation, damages caused by accidents or natural disasters, damage caused by unauthorized attachments or modifications, or damage during transport. This warranty does not cover damage from normal wear and tear from use of the product (for example, scratches, dents, dings and chipping) or changes in the appearance of the grill that do not affect its performance.

THIS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ANY OTHER WARRANTY, WRITTEN OR ORAL, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXPRESSLY LIMITED TO THE DURATION OF THE WARRANTY PERIOD FOR THE APPLICABLE COMPONENT. *Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

THE PURCHASER’S EXCLUSIVE REMEDY FOR BREACH OF THIS LIMITED WARRANTY OR OF ANY IMPLIED WARRANTY SHALL BE LIMITED AS SPECIFIED HEREIN TO REPLACEMENT. IN NO CASE SHALL FIRE & FLAVOR BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES. *Some states do not allow the exclusion or limitation of special, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

What Will Void the Warranty?
Purchasing any HERO Grill through an unauthorized dealer voids the warranty. An unauthorized dealer is defined as but not limited to any retailer who has not been expressly granted permission by Fire & Flavor to sell HERO Grill products. Use of unauthorized fuel sources for grill voids the warranty. Attempt to reuse HERO charcoal pods voids warranty. Use of wire brushes or metal grilling utensils with the grill voids the warranty. 

HERO GRILL INSTRUCTIONS

Instructions

  1. Assembly grill and remove plastic wrap and paper lid from charcoal pod.
  2. With a long handle lighter or the HERO Butane lighter, light the four corner charcoal briquettes. Do not use lighter fluid. 
  3. Wait 5 to 10 minutes until all charcoal burns grey. (you may see small sparks as the charcoal begins to light)
  4. Add your favorite food.
  5. Grill for up to 90 minutes, using the provided Gratematch™ bamboo spatula to flip food.
  6. Pour water over grill grates and into pod when finished grilling. (CAUTION: Adding water to hot surfaces can cause steam that can burn; pour water very slowly.
  7. Use Gratematch™ spatula to clean the grill, then wipe grates off with paper towel or cloth.
  8. Wait for grill and pod to fully cool before packing up (approximately 10 minutes).
  9. Once back at home, remove thermometer then place the grill into your dishwasher for easy cleaning.