Shipping & Returns

Orders placed by 12 pm will be shipped same day. All orders will be shipped with FREE 2-Day shippingTo check your order status, please refer to the tracking number emailed to you with your shipping confirmation. 

HERO products ship via UPS from Ontario, California (91761). Please allow 2 days for your product to arrive. Orders received before 12:00pm on a business day will be shipped the same day.  

We offer a 30-day money-back guarantee granted the product is unused and in the original packaging. To return a product, please e-mail with your order number included. For products purchased from an authorized dealer, their return policy applies - please contact them directly for more information.

If you need our help, email us at We guarantee a response within 1 business day and typically respond within a few hours. 

International Shipping
Fire & Flavor offers international shipping to most countries. Additional fees may apply. International shipping typically takes 15 days or less.

Our HERO product line comes with a 5-year warranty on metal parts and a limited 1-year warranty on all other products. Please register your HERO product to be eligible for warranty service.

Shipping Options & Rates
All shipping estimates are based on orders received and funded before 12:00pm Eastern Time.  Shipping is offered to the U.S., U.S. outlying territories, and U.S. military addresses.