Shipping & Returns

Orders placed by 12 pm will be shipped same day. All orders will be shipped with FREE 2-Day shippingTo check your order status, please refer to the tracking number emailed to you with your shipping confirmation. 

Shipping
HERO products ship via UPS from Ontario, California (91761). Please allow 2 days for your product to arrive. Orders received before 12:00pm on a business day will be shipped the same day.  

Returns
We offer a 30-day money-back guarantee granted the product is unused and in the original packaging. To return a product, please e-mail support@herogrills.com with your order number included. For products purchased from an authorized dealer, their return policy applies - please contact them directly for more information.

Support
If you need our help, email us at support@herogrills.com. We guarantee a response within 1 business day and typically respond within a few hours. 

International Shipping
Fire & Flavor offers international shipping to most countries. Additional fees may apply. International shipping typically takes 15 days or less.

Warranty
Our HERO product line comes with a 5-year warranty on metal parts and a limited 1-year warranty on all other products. Please register your HERO product to be eligible for warranty service.

Shipping Options & Rates
All shipping estimates are based on orders received and funded before 12:00pm Eastern Time.  Shipping is offered to the U.S., U.S. outlying territories, and U.S. military addresses.