Orders placed by 2 pm will be shipped the next business day. Shipping rates vary by weight. Services offered include USPS Priority, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air Saver.
HERO products ship via USPS or UPS from Augusta, Georgia. Please allow 2-8 days for your product to arrive.
We offer a 30-day money-back guarantee granted the product is unused and in the original packaging. Customer is responsible for return shipping costs. Original shipping costs cannot be refunded. To return a product, please e-mail firstname.lastname@example.org with your order number included. For products purchased from an authorized dealer, their return policy applies - please contact them directly for more information.
If you need our help, email us at email@example.com. We guarantee a response within 1 business day and typically respond within a few hours.
Fire & Flavor offers international shipping to most countries. Additional fees may apply. International shipping typically takes 15 days or less.
Our HERO product line comes with a 5-year warranty on metal parts and a limited 1-year warranty on all other products. Please register your HERO product to be eligible for warranty service.
Shipping Options & Rates
All shipping estimates are based on orders received and funded before 2:00pm Eastern Time. Shipping is offered to the U.S., U.S. outlying territories, and U.S. military addresses.