Shipping & Returns

Initial orders ship starting November 10th, 2019. After that date, orders placed by 12 pm will be shipped same day. 

Free Ground Shipping On Orders Over $100
Fire & Flavor offers free ground shipping on orders over $100 using UPS within the continental U.S. We offer UPS SurePost option if you wish to ship to a PO Box. Please select UPS SurePost as your shipping option in checkout. Please note we cannot offer free ground shipping to orders over $100 going to Alaska or Hawaii.

Flat Rate Shipping Rates
Fire & Flavor is happy to extend flat rate shipping fees based on your order size using UPS Ground, UPS Surepost, UPS 2nd Day Air, and UPS Next Day Airsaver services. Please note exceptions may apply for orders shipping to Alaska or Hawaii.

 Service Order Type Transit Time Cost
UPS Ground or UPS Surepost Orders over $100 within the contiguous US. 2-8 business days Free
UPS Ground or UPS Surepost Orders below $100 within the contiguous US. 2-8 business days $7.00
UPS Ground or UPS Surepost - HI + AK Orders shipping to Hawaii and Alaska.  5-8 business days $10.00
UPS 2nd Day Air Only available for orders shipping within the contiguous US states. 2 business days $20.00
UPS Next Day Air Saver Only available for orders shipping within the contiguous US states. Next business day $30.00

 

Alaska & Hawaii
All shipments to Alaska or Hawaii will be shipped via UPS Ground and may incur an additional shipping charge based on weight or insured value of the package. If that happens, we’ll inform you of the new shipping charge before processing your order. Due to the distance, shipments will take a minimum of 5 business days to arrive. Look for a shipment tracking number via email when your order has been processed. Please Note: We cannot offer Expedited Shipping or Next Day Shipping to PO boxes, military addresses, or to Alaska or Hawaii. We will use standard shipping for these addresses (5-8 business day transit time).

Shipping & Returns
HERO products ship via UPS from Ontario, California (91761) and Hebron, Kentucky (40258). Please allow 2 to 3 days for your product to arrive. Orders received before 12:00pm on a business day will be shipped the same day. 

To check your order status, please login to your account on the home screen.

Support
If you need our help, email us at support@herogrills.com. We guarantee a response within 1 business day and typically respond within a few hours. 

International Shipping
Fire & Flavor offers international shipping to most countries. Additional fees may apply. International shipping typically takes 15 days or less.

Returns
We offer a 30-day money-back guarantee granted the product is unused and in the original packaging. To return a product, please e-mail support@herogrills.com with your order number included. For products purchased from an authorized dealer, their return policy applies - please contact them directly for more information. 

Warranty
Our HERO product line comes with a 5-year warranty on metal parts and a limited 1-year warranty on all other products. Please register your HERO product to be eligible for warranty service.

Shipping Options & Rates
All shipping estimates are based on orders received and funded before 12:00pm Eastern Time.  Shipping is offered to the U.S., U.S. outlying territories, and U.S. military addresses.