Shipping & Returns

COVID-19 UPDATE TO OUR VALUED CUSTOMERS
During these crazy and uncertain times, we want to let you know that we are thinking of you and social distancing doesn't have to mean you're alone! Our work to make grilling portable, clean, and simple continues and we have provided a number of online options to safely and efficiently deliver our products straight to your door. Our customers need us more than ever and it is times like these that call us into action to provide the products for Americans to enjoy good, quality time at home. We hope that cooking at home with your grill can be a source of comfort as we work to get through this together. You can still purchase here on our site at www.herogrills.com or shop the below online retailers. 
Thank you for all of your support and just know that we are here to support you as well.
- The HERO Grill Team

 

 

Labor Day Free Shipping over $99 Promotion

All orders over $99 placed between 12 AM EST August 23rd, 2020 and 11:59 PM EST September 7th, 2020 are eligble for free UPS Ground shipping. Promotion cannot be applied to previous or future orders. See our shipping details below for more information.

 

 Shipping

Orders placed by 2 pm will be processed to ship within 1-2 business days. Orders placed after 2PM will be processed to ship within 2 business days. Please allow up to 2 business days for your order to be processed for shipment. Shipping rates vary by weight. Please allow 2-8 days for your product to arrive upon shipment.  Services offered include USPS Priority, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air Saver.

Returns
We offer a 30-day money-back guarantee granted the product is unused and in the original packaging. Customer is responsible for return shipping costs. Original shipping costs cannot be refunded. To return a product, please e-mail support@herogrills.com with your order number included. For products purchased from an authorized dealer, their return policy applies - please contact them directly for more information.

Support
If you need our help, email us at support@herogrills.com. We guarantee a response within 1 business day and typically respond within a few hours. 

International Shipping
Fire & Flavor offers international shipping to most countries. Additional fees may apply. International shipping typically takes 15 days or less.

Warranty
Our HERO product line comes with a 5-year warranty on metal parts and a limited 1-year warranty on all other products. Please register your HERO product to be eligible for warranty service.

Shipping Options & Rates
All shipping estimates are based on orders received and funded before 2:00pm Eastern Time.  Shipping is offered to the U.S., U.S. outlying territories, and U.S. military addresses.