FREQUENTLY ASKED QUESTIONS
To download the Hero Grill Owner's Manual click here.
How do I use the HERO Grill?
Unfold the grill and fully extend the legs. Open the charcoal pod, remove the cardboard lid, then light each corner briquette by holding a flame to the briquette for 10-15 seconds each. Do not remove the white form from the box as HERO Pods are intended to be ignited and used in the cardboard base tray. The HERO Grill is ready to cook in 10 minutes. After grilling, either let the charcoal burn out over a few hours and dump out the ash OR, to quickly extinguish, pour water over the grill into the pod. The lava stone will soak up a considerable amount of water. (The pod can hold up to 12 ounces of water without the water coming through the cardboard box). Let the HERO Grill cool for 10 minutes then remove the charcoal pod from the grill. You may either dispose of the used pod or put the lid back onto the pod then cleanly pack it out in your HERO PACKTIGHT Carry Case for simple transport.
Where can I use the HERO Grill?
The HERO Grill is designed to be used anywhere outdoors. It is great for apartment living, cooking in urban green space, tailgating, camping, RVing, vacations, overlanding, hunting, boating, fishing, picnicking or hanging out on the beach.
What surfaces are ideal for using the HERO?
Non-combustible surfaces are best, such as a picnic table, hard cooler, boat dock, boat deck, truck tailgate, ATV tailgate or soft sand beach. The grill features TALONGRIP non-slip feet to help keep it in place on a hard surface.
How do I know if HERO Charcoal Pod is lit?
You only need to light the 4 corners of the charcoal pod to start your HERO Grill. The charcoal will sparkle or turn darker as it ignites and the fire spreads across the charcoal pod.
Does the HERO Grill need any assembly?
No. Simply unfold the grill legs and insert the charcoal pod for easy set up.
Can I use the HERO Grill inside or indoors?
No. The HERO Grill is designed only for outdoor use. Do not attempt to use the HERO indoors or inside of confined areas, such as tents or RVs.
Can I use this grill at my apartment or condominium?
Because most state fire codes prevent the use of charcoal grills in apartment buildings or condominiums, we suggest you consult with your local fire department for specifics. In some cases, smaller grills, such as the HERO, are allowed.
What happens if it gets knocked over while cooking? Will it light the ground on fire?
Always practice extreme caution when grilling, and do not grill on unstable surfaces. If the grill is knocked over while cooking, it can ignite any surrounding combustible materials
Is the HERO Grill safe for kids to use?
Yes, if accompanied by an adult. Like any grill, the HERO grill involves fire and high heat. Never leave the grill unattended while cooking.
How do I pack my used grill and charcoal pod back into the carry case?
The HERO Carry Case was designed to help you pack away the entire HERO Grill System after each use. Once properly cooled, replace the lid on the charcoal pod and place the grill into the zippered bag. Then, place all the components back into the carry case, which can be easily wiped out with mild soap and water once you return home.
What is in the HERO Charcoal Pod?
Each HERO charcoal pod has 3 earth friendly components: the cardboard tray, made from post-consumer recycled materials; the lava stone insulating tray (see next question); and all natural charcoal briquettes.
What is the white material under my charcoal?
This is naturally occurring siliceous rock called perlite and, as such, is not toxic. This ‘lava stone’ is used to insulate the grill on the bottom and the sides of the charcoal pod. The ‘lava stone’ is an inert mineral aggregate that improves drainage and aeration when added to soil. You may be familiar with it as the substance in some potting soils. We do not recommend disposing of perlite into lakes, ponds or streams as it floats. Read more about composting HERO pods.
What are HERO charcoal briquettes made of?
The all natural charcoal is made of bamboo wood char, a naturally self-regenerative and sustainable carbon source; limestone, to create a consistent burn; and a naturally occurring oxidizing mineral, to help ignite the briquette.
Why do HERO Charcoal Pods produce up to 75% less emissions than traditional briquettes?
The charcoal pods do not contain petroleum product additives or impurities and therefore emits less emission. The uniform charcoal stacks also create less smoke than traditional bagged charcoal.
Why is a charcoal pod better than using bagged charcoal?
Uniform charcoal stacking, plant-based (no petroleum product additives) and pre-portioned charcoal amounts equates to less smoke, lower VOC emissions and no wasted charcoal. HERO Charcoal Pods are compact, fast lighting and simple to use. Plus, they catch all the grilling mess, so clean up is easy!
Why is plant based better?
Charcoal and charcoal starters made from plant based ingredients produce significantly less amounts of volatile organic compounds and do not leave petroleum residue on food and in your lungs.
Can I use other charcoal in the HERO charcoal tray?
No. The HERO Grill is designed for use only with HERO charcoal pods. Use of other fuels and charcoals can permanently damage your grill including the non-stick coating and will void your warranty.
How does the cardboard surrounding the charcoal pod not catch fire?
The lava stones insulate the cardboard and prevent combustion.
How secure is the charcoal pod tray in the HERO Grill?
It is very secure when the HERO is placed on a level, stable and non-combustible cooking surface.
Can I handle the charcoal pod with my hands after it has cooled?
Yes. Cool down typically takes 10 minutes after extinguishing with water.
How do I empty out the ashes?
When the charcoal pod is cool, simply turn over the pod while holding a thumb over the lava rock form.
How long will it take for the HERO Charcoal Pod to burn out on its own?
It can take 6 hours or more for the charcoal pod to fully burn out.
Can I reuse the charcoal pod?
No. Our charcoal pods are intended for single-use because they capture most of the grilling mess from your food. They are designed to only have enough charcoal for one grill out, which limits emissions and reduces the impact on our environment.
Can the HERO Charcoal Briques be relit after the initial use?
No. The HERO Charcoal Briquets are designed for one use only.
May I re-use the HERO Charcoal tray after emptying the burnt charcoal?
Yes, you may re-use the charcoal pod by refilling it with HERO Bamboo Charcoal briquet refills. Briquet refills cost $9.95 and are good for up to four uses. We recommend only using HERO Charcoal with your HERO Grill.
What can I do with the charcoal pods after use? Can it be composted or recycled?
Once extinguished with water and fully cooled, the pod may be disposed of in a trash receptacle. To compost, empty the ash and lava stone into your compost bin. Place the cardboard tray into a recycle bin. Read more about composting HERO pods .
How hot will the HERO Grill get?
Your HERO Grill should reach temperatures exceeding 400°F. If you disturb the charcoal to create the airflow, it can reach temperatures exceeding 650°F. This is best for searing.
How long can I cook on the HERO Grill?
The HERO Grill will cook for a minimum of 60 minutes, staying over 400 degrees for the first hour. It will stay over 300 degrees for the second hour.
How long does it take to cook food?
Most foods cook in 10-15 minutes on the HERO™ Grill. Thicker steaks or dense vegetables can take longer. Be patient and enjoy a cold drink!
Can I use metal grilling tools?
No. We recommend you use the custom designed GRATEMATCH Spatula to avoid damaging the non-stick surface. The spatula easily slides under food for clean flipping.
Can I cook on an uneven surface?
No. A non-combustible, level surface is best for using the HERO.
Is the HERO non-stick or do I need to use a cooking spray?
The HERO Grill offers an industry leading, non-stick, ceramic-coated grilling surface. There is no need to use olive oil or cooking sprays to prevent food from sticking to the HERO grill.
What are the dimensions of the grill grate grill by itself?
The HERO provides 112 sq. inches of cooking surface and has 13.1” x 18.97” in total grilling surface.
What is the distance between the charcoal bed and the cooking grate?
There is 1 inch between the charcoal and the grate.
Is the grate height adjustable?
No. The HERO is designed to control many of the elements that make grilling difficult, such as flare ups, airflow and temperature control. Thus, it has one height setting.
How much food can the HERO hold?
The HERO grill can hold up to 10 pounds and has enough space for 6 burgers, 8 wings, 12 hotdogs or 6 kabobs.
Can I use a cast iron pot on the HERO Grill?
Yes. You can cook with a cast iron or other type of grilling container on the HERO.
How do I clean the HERO Grill after each use?
Simply pour water over the grill, run your GRATEMATCH Spatula through the grill grate and wipe with a paper towel or cloth. Do not use wire brushes or metal grilling tools as this can damage ceramic non-stick coating. Because the grill is dishwasher safe, you can put it into your dishwasher for more extensive cleaning.
Can I put all the HERO components in the dishwasher?
No. Only the grill is dishwasher safe. For best care, hand wash the GRATEMATCH™ Spatula, bamboo cutting board and SEARTEAMP™ thermometer with mild soap and water.
How long after I’m done cooking can I touch the grill?
You can pack down your grill about 10 minutes after extinguishing the fire with water.
REFILLS & PARTS
If one of the HERO components (spatula, thermometer, cutting board) breaks, how do I get a new one?
If the product is still under warranty and was registered, please visit herogrills.com and click on the support link. Complete the online form, and we will be happy to help!
Where can I buy replacement parts for the HERO grill?
Yes. Contact us at firstname.lastname@example.org.
Is the HERO Grill eco-friendly?
Yes. The HERO Grill is reusable and easily cleaned using earth friendly soaps. The charcoal pods are comprised of volcanic rock, paperboard and carbon which converts to ash – all things that are great for Mother Nature. The volcanic rock will not decompose as it is an inert mineral but it will improve drainage and aeration of your soil. HERO Charcoal Pods can be composted.
What makes the HERO Grill different from other portable grills like Charbroil or Weber?
The HERO Grill is the world’s first grill designed to go in your dishwasher. It also is the first grill designed to use a biodegradable, single-use charcoal pod to capture all the mess from grilled foods, making clean up simple and quick. It is compact and highly portable, allowing you to enjoy an authentic charcoal cooked meal almost anywhere you go.
Why doesn’t the HERO Grill come with a lid?
For most grilling occasions, a lid is not necessary. We designed the HERO to be simple, clean and portable. Typically, grill lids are used for convective cooking and for ‘low and slow’ grilling. Adding a lid makes the HERO less portable. However, for grilling-on-the-go enthusiasts, a HERO Lid will be available soon and sold as an accessory item to the HERO Grill.
Can you leave the HERO Grill outside in the weather?
Yes. The HERO Grill is durable and rust resistant. The rugged, waterproof HERO Carry Case provides convenient storage for the grill and components.
What if I have other questions?
If you need our help, email us at email@example.com. We guarantee a response within 1 business day and typically respond within a few hours.